Training terms & conditions

Your training provider

ExtensionPro training is provided by Natasha Pitts, trading as Beauty HQ Training Academy, based at Beauty HQ, 141 Bewsey Road, Warrington, Cheshire, England, WA5 0LG. Contact: trainingbeautyhq@gmail.com.

Your booking

ExtensionPro is a one-day, in-person course covering Nano Rings, Tapes and Weave hair extensions. Small-group training costs £699 per person; one-to-one training costs £850. Both include the training kit, manual, accredited certificate and ongoing support described on the course page.

For group training, select your date at checkout. For one-to-one training, agree your date with Natasha before paying. Please check your details carefully and keep your payment receipt. Your booking confirmation will set out your agreed date, venue and joining information.

Changing your course date

You may move your booking once, without a date-change fee, if you email us at least 14 calendar days before your original course date. The replacement date must be agreed with Natasha and is subject to availability, within the same training option.

If you give less than 14 days’ notice, need a further change or cannot attend, please contact us as soon as possible so we can discuss the options. This date-change policy does not limit any statutory cancellation or refund rights.

Cancelling your booking

Email trainingbeautyhq@gmail.com with your name, booking date and course date if you wish to cancel. You do not have to accept a replacement date where you have a right to cancel and receive a refund.

If you book online as a consumer, you normally have the right to cancel within 14 days after the day the contract is made, without giving a reason. Where that right applies and training has not begun, we will refund your payment within 14 days of receiving your cancellation, using your original payment method without a refund fee.

If you ask to attend training during that cancellation period, we will obtain your express request before starting. If you then cancel after training has started, a proportionate amount for the service already provided may be payable. You lose the statutory right to cancel a fully completed service only where the required prior consent and acknowledgement have been obtained.

Outside any statutory cancellation period, cancellation requests will be considered individually. Any amount retained must be fair and reflect actual losses caused by your cancellation, taking account of costs saved and any replacement booking. We will explain any deduction and refund the balance; there is no automatic forfeiture of your full payment.

If we need to cancel or change your course

We will contact you as soon as possible if we cannot deliver your course as booked. You may choose an agreed replacement date or a full refund of the course fee if we cancel or make a significant change you do not accept. Your statutory rights remain unaffected.

Learning and working with clients

Please attend the full training day, follow safety guidance and take part in the practical learning. Contact Natasha before booking if you need adjustments or have questions about suitability.

You are responsible for arranging suitable insurance before offering services to clients and checking your insurer’s requirements. Training does not include an insurance policy. Individual progress, bookings and earnings vary; no level of income or number of clients is guaranteed.

Questions or concerns

Please email trainingbeautyhq@gmail.com so Natasha can help with any booking, training or complaint. Nothing in these terms limits your statutory rights, including your rights if a service is not provided with reasonable care and skill.

Optional cancellation form

You may email a clear cancellation statement instead of using this form.